
- #ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED SOFTWARE#
- #ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED WINDOWS 7#
- #ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED WINDOWS#
Once open, select the second option, “Help someone who has invited you”. You should find this under Maintenance on the Start Menu.
#ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED WINDOWS#
Vista is almost identical, and the UI for Windows XP is similar, though a little more clumsy.
#ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED WINDOWS 7#
I’ll be covering Windows 7 clients in the most detail here, simply because that’s what I’ve been using it with. Typically you will want to restrict this to the IP addresses used by the IT support team. Windows Firewall: Allow inbound Remote desktop exceptionsĬonfigure this setting with a list or range of IP addresses that are allowed to connect. Unless you’ve disabled the client firewall, you’ll need to configure the following policy in order to let the Remote Assistance requests through:Ĭomputer Configuration\Administrative Templates\Network\Network Connections\Windows Firewall\Domain Profile For simplicity’s sake, I use a single dedicated AD group called “Remote Assistance Agents”, and add accounts to that as necessary. You then simply specify AD users and groups that are permitted to be the helper. The most important setting to configure is Offer Remote Assistance, which you should set to Enabled, with the option Allow helpers to remotely control the computer. Setup is very simple and done via group policy: the main settings can be found under Computer Configuration\Administrative Templates\System\Remote Assistance It is therefore not a solution for monitoring student use, or for working on an unattended workstation, but is ideal for helping someone out over the phone.
#ULTRAVNC MIRROR DRIVER WINDOWS 7 FAILED SOFTWARE#
The main difference between this and software like VNC is that you cannot initiate an assistance session without the user’s consent.

In particular the mirror driver, which aids performance, is pretty much impossible to deploy in this way. It’s also a bit of a pain to deploy via GPO Software Installation, which makes it a headache when you have hundreds of workstations. You get what you pay for, I suppose (UltraVNC is free). Unfortunately, I’ve fallen out of love with it since adopting Windows Vista and Windows 7, as performance is sometimes pretty poor and several features just don’t work properly. For years I’ve used UltraVNC as my remote control system of choice when helping out users over the phone.
